48-hour Cancellation policy

Your appointments are very important to our Hair491 salon team professionals. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 48-hour notice. This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:

-Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)

-‘NO SHOWS’ will be charged 100% of service amount

Lateness Policy

-Please note if you are over 10 mins late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manor will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “NO-SHOW” and you will be charged for 50% of the service scheduled.

Deposit

A mandatory non refundable deposit of $100 will be required for any clients booking a creative color process or corrective color procedure.

As a courtesy, we do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.

Guarantee Services

We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.